RETURN AND SHIPPING POLICY
Our Return Policy
Campins Fine Art wants to be sure you love your art. If you are unhappy with any item purchased please contact us immediately and we will remedy the problem to the best of our ability. We are committed to the satisfaction of our customers.
Returns: If for any reason you are not completely satisfied, we will gladly accept a return for refund (less Shipping and Handling fees/credit card fees), provided the item is returned within ten (10) days from the date of shipment.
Returns must meet all of the following criteria:
Contact us for a return approval number.
Art must be received by us within 10 days of your receipt.
Art must be sent in the original undamaged packaging.
Art must be in original resalable condition including inside wrapping.
Art must be shipped with full insurance covering the original price.
Damaged items will be refused.
No returns will be accepted after 10 days.
Damage: If the box containing the artwork appears to be damaged upon its arrival, refuse acceptance of the delivery and then contact us to let us know that the shipment arrived damaged. Do not discard the original packaging.
Please note that, unless reported immediately upon receipt, damaged artwork will not be accepted for return. Please, take a photo of package conditions before opening the package if you suspect that the artwork inside might be damaged or if you notice that the package has been broken or mistreated. This information is required for insurance claim purposes.
Any artwork that is received damaged must be reported to us and the carrier at the time they are received.
Carrier and Packaging: We ship most orders through UPS in case an artwork piece cannot be shipped through this carrier we will inform buyer of any carrier change in advance.
In-stock items are normally shipped once payment is received and clear. Please allow 7-10 business days to receive your item. We request that you email us upon receipt of shipment.
If you have a question about your order, please contact us.